General Description and Duties:
Manages a full-service cannabis dispensary with duties including but not limited to:

• Management of all day-to-day operations of the dispensary in accordance with the State of New Mexico and standards set by Sacred Garden.
• Coordinates with the Management to ensure accurate information is communicated to dispensary staff.
• Handles all financial transactions and processes on a timely basis in accordance with standards and processes set forth by the Financial Services Specialist and/or management.
• Management of employees through day-to-day operations; responsible for the overall profitability of the dispensary.

• Responsible for scheduling, training, providing policy and procedure updates, keeping updated with industry news and product information.
• Provides guidance and support to all staff.
• Responds to all patient/customer complaints, requests, concerns, suggestions and acts, when necessary, to resolve conflicts.
• Follows established Sacred Garden policies and procedures, contributes to the development of new concepts, policies and procedures as necessary to perform job duties and tasks.
• Works directly with the Marketing Director to keep online menus and ordering apps updated and accurate.
• Review and verify employee timecards for accuracy.
• works directly with the Warehouse Manager and Retail Director on inventory and ordering.
• Provide ongoing training and support to personnel to increase revenue and drive growth.
• Prepare and control the store’s budget to minimize expenditures and maximize efficiency.
• Oversee inventory and purchases to ensure they are within budget and minimize loss.
• Maintain processes for patient experience, customer service, POS, and inventory handling practices.
• Works directly with the Director of IT to ensure all computers and electronic devices are working properly.
• Adequately and strategically apply weekly and special discounts.
• Assure quality control standards are strictly adhered to.
• Performs other duties as necessary.

Recommended Experience and Education

• Two years of experience in a retail position with managerial responsibilities, preferably in the cannabis industry.
• Bachelors or Associate Degree (preferably in Business Administration, management, or a related field).

Recommended Knowledge and Skills

• Detailed Knowledge Proficiency in Windows based software and point of sale applications.
• Must be familiar with New Mexico medical cannabis policy and law.
• Extensive knowledge of Bio Track THC preferred.
• Ability to work in a fast-paced, changing and challenging environment.
• Accurate data entry and record keeping.
• Excellent communication skills and attention to detail.
• Effective time management and ability to multitask.

General Knowledge

• General knowledge of basic arithmetic, conversion of metric to standard measurements;
• General knowledge of administrative and clerical procedures and managing files and records, designing forms, and other office procedures and terminology.
• General knowledge of computers such as word processing, basic spreadsheets and file use.
• Basic use and knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar and punctuation.
• Retail Point-Of-Sale Experience preferred.
• Leadership – Thorough knowledge of leading through influence and persuasion by establishing mutual trust, respect, and loyalty, through shared beliefs, values, and goals; being cognizant of subordinates’ needs, goals, and aspirations, and to carefully consider these personal variables when making decisions.
• Management – Thorough knowledge of business and management principles involved in strategic planning, resource allocation, human resources, leadership techniques, production methods, and coordination of people and resources.
• Accounting – Good Knowledge of Generally Accepted Accounting Principles (GAAP), financial and banking analysis and reporting of financial data.
• Production and Processing – Some knowledge of materials, production processes, quality control, costs, and other techniques used for maximizing the effective distribution and sales of goods and products.

Skills Needed

• Leadership – Displaying attributes that make employees willing to follow; applying effort to increase productivity in areas needing the most improvement; establishing a spirit of cooperation and cohesion for achieving goals; making the right things happen on time; providing performance feedback, coaching, and career development to individuals to maximize their probability of success; giving subordinates the authority to get things accomplished in the most efficient and timely manner.
• Speaking – Talking with others to convey information effectively.
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternatives solutions, conclusions or approaches to problems.
• Judgment and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Monitoring – Monitoring/Assessing performance of yourself, other individuals or organizations to make improvements or take corrective action.
• Negotiation – Ability to bring others together to try to negotiate and reconcile differences.
• Reading Comprehension – Thorough understanding of written sentences and paragraphs in work related documents.
• Active Learning – Understanding the implications of new information for both current and future problem-solving and decision-making.
• Complex Problem Solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Conditions of Employment:

• Must be able to pass both national and state background checks;
• Must be able to pass HIPAA Exam;
• Must possess a current, valid Food Handler Certificate;
• Must pass required sexual harassment training course;
• Must be able to lift a minimum of 50 lbs.;
• Must work in an office and retail setting to include sitting/standing for extended periods.